EIB - Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group (№9704894)

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Publication date

Description

1. Section I
   1. Name and addresses
      European Investment Bank
      98–100, boulevard Konrad Adenauer
      Luxembourg
      2950
      Luxembourg
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      European institution/agency or international organisation
      
   3. Main activity:
      Economic and financial affairs
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

         Reference number: OP-1455
         
      2. Main CPV code:
         72000000, 72100000, 72110000, 72120000, 72222300, 72228000, 72220000, 72240000, 72246000, 72253200, 72254100, 72252000, 72317000, 72910000, 72250000, 72220000, 72228000, 72253200, 72254100, 72315000, 72315100, 72315200, 72511000, 72700000, 72710000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The scope of this Call for tenders is the provision of external staff members and specific Services to support the activities of the respective organisational units of the Information Technology (IT) Department of the European Investment Bank.

         This Call for tenders is divided into three (3) distinct Lots, each Lot representing a different technical domain and scope:

         — Lot 1: Provision of staff and services to support IT End User and Identity and Access Management Services at the EIB Group’s premises in Luxembourg and its external offices worldwide

         — Lot 2: Provision of staff and services to support IT Infrastructure Operations at the EIB Group’s premises in Luxembourg

         — Lot 3: Provision of staff and services to support IT Network and Unified Communication Operations at the EIB Group’s premises in Luxembourg

         THIS CONTRACT AWARD NOTICE CONCERNS ONLY LOTS 2 AND 3.

      5. Information about lots:
         This contract is divided into lots: yes
      6. Total value of the procurement:
         Value excluding VAT: 61 683 530.00 EUR
   2. Description
      1. Title:
         

         Provision of staff and services to support IT Infrastructure Operations

      2. Additional CPV code(s):
         72100000, 72110000, 72120000, 72222300, 72228000, 72220000, 72240000, 72246000, 72253200, 72254100, 72252000, 72317000, 72910000
         
      3. Place of performance:
         Main site or place of performance:

         Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

      4. Description of the procurement:
         

         One Framework Agreement will be signed with one Service Provider.

         Lot 2 covers the provision of staff and services to support IT Infrastructure Services at the EIB Group’s premises in Luxembourg.

         IT Infrastructure Operations covers activities in the following domains:

         — Server Operating Systems Engineering and Administration Services,

         — Linux (including Red Hat), Unix, Windows,

         — Virtualization Engineering and Administration Services VMware, Hyper-V,

         — Storage and Backup Engineering and Administration Services,

         — Infrastructure Applications Engineering and Administration Services LDAP, SCOM, DNS, DHCP, NFS,

         — Monitoring, Scheduling, Automation and Orchestration Engineering and Administration Services,

         — Infrastructure Operations Services,

         — Datacentre Support and Infrastructure Asset Management Services,

         — Design and Architecture for Infrastructure technologies Service.

         Services will be rendered through onsite presence of engineers, unless otherwise specified.

      5. Award criteria:
         Quality criterion - Name: SLA management and the SLA between the Bank and the Service Provider / Weighting: 50
         Quality criterion - Name: Recruitment capabilities and the ability to source quality Service Provider staff in a timely manner / Weighting: 150
         Quality criterion - Name: Description of training organisation and practices / Weighting: 50
         Quality criterion - Name: Measures that will be taken by the Service Provider for staff retention / Weighting: 75
         Quality criterion - Name: Customer relations / Weighting: 50
         Quality criterion - Name: Good practices and technological evolution / Weighting: 100
         Quality criterion - Name: Knowledge management / Weighting: 75
         Quality criterion - Name: Handover and Exit assistance / Weighting: 50
         Quality criterion - Name: Hypothetical AToRs / Weighting: 100
         Quality criterion - Name: Near Shoring / Weighting: 50
         Price - Weighting: 250
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
      9. Title:
         

         Provision of staff and services to support IT Network and Unified Communication Operations

      10. Additional CPV code(s):
          72250000, 72220000, 72228000, 72253200, 72254100, 72315000, 72315100, 72315200, 72511000, 72700000, 72710000
          
      11. Place of performance:
          Main site or place of performance:

          Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

      12. Description of the procurement:
          

          One Framework Agreement will be signed with one Service Provider.

          Lot 3 covers provision of IT Network Operations services in the following domains:

          — Network infrastructure Services,

          — Network and Unified Communication Design and Architecture Services,

          — Unified Communication Technology Services.

          Services will be rendered through onsite presence of engineers, unless otherwise specified.

      13. Award criteria:
          Quality criterion - Name: SLA management and the SLA between the Bank and the Service Provider / Weighting: 50
          Quality criterion - Name: Recruitment capabilities and the ability to source quality Service Provider staff in a timely manner / Weighting: 150
          Quality criterion - Name: Description of training organisation and practices / Weighting: 50
          Quality criterion - Name: Measures that will be taken by the Service Pro-vider for staff retention / Weighting: 75
          Quality criterion - Name: Customer relations / Weighting: 50
          Quality criterion - Name: Good practices and technological / Weighting: 100
          Quality criterion - Name: Knowledge management / Weighting: 75
          Quality criterion - Name: Handover and Exit assistance / Weighting: 50
          Quality criterion - Name: Hypothetical AToRs / Weighting: 100
          Quality criterion - Name: Near Shoring / Weighting: 50
          Price - Weighting: 250
          
      14. Information about options:
          Options: no
      15. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      16. Additional information:
          
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         The procurement involves the establishment of a framework agreement
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2017/S 247-516961
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 1
      Lot No: 2
      Title:

      Provision of staff and services to support IT Infrastructure Operations

   2. Award of contract
      1. Date of conclusion of the contract: 2018-07-26
         
      2. Information about tenders:
         Number of tenders received: 4
         The contract has been awarded to a group of economic operators: yes
      3. Name and address of the contractor:
         Halian Sarl
         23, rue des Bruyeres
         Howald
         1274
         Luxembourg
         The contractor is an SME: no
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 50 448 650.00 EUR
         Total value of the contract/lot: 50 448 650.00 EUR
         
      5. Information about subcontracting:
         
         Proportion: 9
         Contract No: 2
         Lot No: 3
         Title:

         Provision of staff and services to support IT Network and Unified Communication Operations

      6. Award of contract
         1. Date of conclusion of the contract: 2018-07-25
            
         2. Information about tenders:
            Number of tenders received: 1
            The contract has been awarded to a group of economic operators: no
         3. Name and address of the contractor:
            Dimension Data Luxembourg PSF SA
            89 D Rue Paferbruch
            Capellen
            8308
            Luxembourg
            The contractor is an SME: no
         4. Information on value of the contract/lot (excluding VAT):
            Initial estimated total value of the contract/lot: 11 234 880.00 EUR
            Total value of the contract/lot: 11 234 880.00 EUR
            
         5. Information about subcontracting:
            
            Proportion: 85
            
   3. Section VI
      1. Additional information
         

         Rules on access to the market:

         Participation in this call for tenders is open on equal terms to all natural and legal persons falling within the scope of the EU Treaties (this includes all economic operators registered in the EU and all EU citizens).

         Procurement procedures of the EIB are not covered by the WTO Multilateral Government Procurement Agreement (GPA).

         Tenderers established in third countries (non-EU countries) do not have the right to participate in this call for tenders unless there are bilateral or special international agreements in the field of public procurement between a third county and the European Union in place. In case there is no such agreement, or the agreement does not apply to the kind of contracts put out to tender, tenderers of third countries are not entitled to participate. For further details please see also http://ec.europa.eu/trade/policy/accessing-markets/public-procurement/

         The relevant international agreements in the field of public procurement are:

         — Stabilisation and Association Agreements (SAA) for economic operators established in FYROM, Albania, Montenegro, Serbia and Bosnia and Herzegovina,

         — EEA Agreement for economic operators established in Iceland, Norway and Liechtenstein.

         The above rules of access to the market apply to single tenderers as well as partners in a consortium of tenderers. It is to be noted that the rules of access to the market do not apply to subcontractors, i.e. a consortium of eligible tenderers could choose a subcontractor from a non-eligible country.

      2. Procedures for review
         1. Review body
            General Court of the European Union
            rue du Fort Niedergrünewald
            Luxembourg
            2925
            Luxembourg
            Telephone: +352 4303-1
            E-mail: [email protected]
            Fax: +352 4303-2100
            
         2. Body responsible for mediation procedures
            
            
         3. Service from which information about the review procedure may be obtained
            

            Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge.

            
            
      3. Date of dispatch of this notice
         2018-08-17