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Eurostat External User Support (№10658752)

20 oct

Number: 10658752

Country: Luxembourg

Source: TED

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Publication date


20-10-2018

Description


  1. Section I
    1. Name and addresses
      European Commission, Eurostat
      Bâtiment Ariane 00/B063 Tri central — Route D"Esch 400
      Luxembourg
      2920
      Luxembourg
      E-mail: [email protected]
    2. Type of the contracting authority:
      European institution/agency or international organisation
    3. Main activity:
      Other activity: Statistics
  2. Section II
    1. Scope of the procurement:
      1. Title:

        Eurostat External User Support

        Reference number: ESTAT/B/2018/005
      2. Main CPV code:
        79330000, 79330000, 79330000, 79330000, 79330000, 79330000
      3. Type of contract:
        Services
      4. Short description:

        This invitation to tender covers activities related to Eurostat external user support for the following lots:

        — Lot 1: Assistance to Eurostat in Treating User Requests in Spanish,

        — Lot 2: Assistance to Eurostat in Treating User Requests in German,

        — Lot 3: Assistance to Eurostat in Treating User Requests in English,

        — Lot 4: Assistance to Eurostat in Treating User Requests in French,

        — Lot 5: Central User Support.

      5. Information about lots:
        This contract is divided into lots: yes
      6. Total value of the procurement:
        Value excluding VAT: 1 740 000.00 EUR
    2. Description
      1. Title:

        Assistance to Eurostat in Treating User Requests in Spanish

      2. Additional CPV code(s):
        79330000
      3. Place of performance:
        Main site or place of performance:

        Contractor"s premises

      4. Description of the procurement:

        The volume of the total market is estimated at 3 200 requests over the maximum contract duration (48 months).

        User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

      5. Award criteria:
        Quality criterion - Name: Technical approach and methodology / Weighting: 25
        Quality criterion - Name: Work plan and timetable — overall planning / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Quality criterion - Name: Quality arrangements — Quality control measure / Weighting: 25
        Price - Weighting: 30
      6. Information about options:
        Options: no
      7. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
      9. Title:

        Assistance to Eurostat in Treating User Requests in German

      10. Additional CPV code(s):
        79330000
      11. Place of performance:
        Main site or place of performance:

        Contractor"s premises

      12. Description of the procurement:

        The volume of the total market is estimated at 8 000 requests over the maximum contract duration (48 months).

        User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

      13. Award criteria:
        Quality criterion - Name: Technical approach and methodology / Weighting: 25
        Quality criterion - Name: Work plan and timetable — overall planning / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Quality criterion - Name: Quality arrangements — Quality control measure / Weighting: 25
        Price - Weighting: 30
      14. Information about options:
        Options: no
      15. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      16. Additional information:
      17. Title:

        Assistance to Eurostat in Treating User Requests in English

      18. Additional CPV code(s):
        79330000
      19. Place of performance:
        Main site or place of performance:

        Contractor"s premises

      20. Description of the procurement:

        The volume of the total market is estimated at 12 000 requests over the maximum contract duration (48 months).

        User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

      21. Award criteria:
        Quality criterion - Name: Technical approach and methodology / Weighting: 25
        Quality criterion - Name: Work plan and timetable — overall planning / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Quality criterion - Name: Quality arrangements — Quality control measure / Weighting: 25
        Price - Weighting: 30
      22. Information about options:
        Options: no
      23. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      24. Additional information:
      25. Title:

        Assistance to Eurostat in Treating User Requests in French

      26. Additional CPV code(s):
        79330000
      27. Place of performance:
        Main site or place of performance:

        Contractor"s premises

      28. Description of the procurement:

        The volume of the total market is estimated at 4000 requests over the maximum contract duration (48 months).

        User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

      29. Award criteria:
        Quality criterion - Name: Technical approach and methodology / Weighting: 25
        Quality criterion - Name: Work plan and timetable — overall planning / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Price - Weighting: 30
      30. Information about options:
        Options: no
      31. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      32. Additional information:
      33. Title:

        Central User Support

      34. Additional CPV code(s):
        79330000
      35. Place of performance:
        Main site or place of performance:

        Commission"s premises

      36. Description of the procurement:

        The volume of the contract is estimated at 245 person-days per year of duration, which equals 980 person-days over the maximum contract duration (4 years).

      37. Award criteria:
        Quality criterion - Name: Technical approach and methodology / Weighting: 25
        Quality criterion - Name: Work plan and timetable — overall planning / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Quality criterion - Name: Management arrangements — Organization of the work and resources / Weighting: 25
        Price - Weighting: 30
      38. Information about options:
        Options: no
      39. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      40. Additional information:
  3. Section IV
    1. Description:
      1. Type of procedure:
        Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
        The procurement involves the establishment of a framework agreement
      3. Information about electronic auction:
      4. Information about the Government Procurement Agreement (GPA):
        The procurement is covered by the Government Procurement Agreement: yes
    2. Administrative information:
      1. Previous publication concerning this procedure:
        Notice number in the OJ S: 2018/S 100-227489
      2. Information about termination of dynamic purchasing system:
      3. Information about termination of call for competition in the form of a prior information notice:
  4. Section V
    1. Contract No: 2018.0236
      Lot No: 1
      Title:

      Assistance to Eurostat in Treating User Requests in Spanish

    2. Award of contract
      1. Date of conclusion of the contract: 2018-09-24
      2. Information about tenders:
        Number of tenders received: 2
        Number of tenders received from SMEs: 0
        Number of tenders received from tenderers from other EU Member States: 1
        Number of tenders received from tenderers from non-EU Member States: 0
        Number of tenders received by electronic means: 0
        The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
        Sogeti Luxembourg SA
        Bertange
        Luxembourg
        The contractor is an SME: no
      4. Information on value of the contract/lot (excluding VAT):
        Initial estimated total value of the contract/lot: 180 000.00 EUR
        Total value of the contract/lot: 158 000.00 EUR
      5. Information about subcontracting:

        Contract No: 2018.0237
        Lot No: 2
        Title:

        Assistance to Eurostat in Treating User Requests in German

      6. Award of contract
        1. Date of conclusion of the contract: 2018-09-24
        2. Information about tenders:
          Number of tenders received: 1
          Number of tenders received from SMEs: 0
          Number of tenders received from tenderers from other EU Member States: 0
          Number of tenders received from tenderers from non-EU Member States: 0
          Number of tenders received by electronic means: 0
          The contract has been awarded to a group of economic operators: no
        3. Name and address of the contractor:
          Sogeti Luxembourg SA
          Bertange
          Luxembourg
          The contractor is an SME: no
        4. Information on value of the contract/lot (excluding VAT):
          Initial estimated total value of the contract/lot: 420 000.00 EUR
          Total value of the contract/lot: 390 000.00 EUR
        5. Information about subcontracting:

          Contract No: 2018.0238
          Lot No: 3
          Title:

          Assistance to Eurostat in Treating User Requests in English

        6. Award of contract
          1. Date of conclusion of the contract: 2018-09-24
          2. Information about tenders:
            Number of tenders received: 1
            Number of tenders received from SMEs: 0
            Number of tenders received from tenderers from other EU Member States: 0
            Number of tenders received from tenderers from non-EU Member States: 0
            Number of tenders received by electronic means: 0
            The contract has been awarded to a group of economic operators: no
          3. Name and address of the contractor:
            Sogeti Luxembourg SA
            Bertange
            Luxembourg
            The contractor is an SME: no
          4. Information on value of the contract/lot (excluding VAT):
            Initial estimated total value of the contract/lot: 620 000.00 EUR
            Total value of the contract/lot: 580 000.00 EUR
          5. Information about subcontracting:

            Contract No: 2018.0239
            Lot No: 4
            Title:

            Assistance to Eurostat in Treating User Requests in French

          6. Award of contract
            1. Date of conclusion of the contract: 2018-09-24
            2. Information about tenders:
              Number of tenders received: 1
              Number of tenders received from SMEs: 0
              Number of tenders received from tenderers from other EU Member States: 0
              Number of tenders received from tenderers from non-EU Member States: 0
              Number of tenders received by electronic means: 0
              The contract has been awarded to a group of economic operators: no
            3. Name and address of the contractor:
              Sogeti Luxembourg SA
              Bertange
              Luxembourg
              The contractor is an SME: no
            4. Information on value of the contract/lot (excluding VAT):
              Initial estimated total value of the contract/lot: 220 000.00 EUR
              Total value of the contract/lot: 220 000.00 EUR
            5. Information about subcontracting:

              Contract No: 2018.0240
              Lot No: 5
              Title:

              Central User Support

            6. Award of contract
              1. Date of conclusion of the contract: 2018-09-24
              2. Information about tenders:
                Number of tenders received: 1
                Number of tenders received from SMEs: 0
                Number of tenders received from tenderers from other EU Member States: 0
                Number of tenders received from tenderers from non-EU Member States: 0
                Number of tenders received by electronic means: 0
                The contract has been awarded to a group of economic operators: no
              3. Name and address of the contractor:
                Sogeti Luxembourg SA
                Bertrange
                Luxembourg
                The contractor is an SME: no
              4. Information on value of the contract/lot (excluding VAT):
                Initial estimated total value of the contract/lot: 400 000.00 EUR
                Total value of the contract/lot: 392 000.00 EUR
              5. Information about subcontracting:

          7. Section VI
            1. Additional information
            2. Procedures for review
              1. Review body
                General Court
                rue du Fort Niedergrünewald
                Luxembourg
                2925
                Luxembourg
                Telephone: +352 4303-1
                E-mail: [email protected]
                Fax: +352 4303-2100
              2. Body responsible for mediation procedures

              3. Service from which information about the review procedure may be obtained

                You may submit any observations concerning the procurement procedure to the Contracting Authority using the contact means under I.1. If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu).

                Within 2 months of notice of the award decision, you may launch an action for annulment of the award decision. Any request you may make and any reply from us, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment or to open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated in Section VI.4.1.


            3. Date of dispatch of this notice
              2018-10-09